Shipping and returns

Shipping is free for all orders over € 190. For orders under € 190 shipping costs vary based on the destination country and the weight of the products ordered, as listed in the tables reported in the Shipping and Returns page. As soon as your order is confirmed, we will prepare the items for shipping, which will be entrusted to a selected courier. When the order is shipped, you will receive a confirmation email.

Italy rates (VAT included at 22%)

Foreign countries rates (VAT included at 22%)

Italy rates isothermal currier (VAT included at 22%)

Foreign countries rates isothermal currier (VAT included at 22%)

Returns and withdrawal right

Once you receive your order, if you are not satisfied with its contents, you can return all or some of the items you purchased by contacting us within 3 days from receipt of the package. You can exercise your withdrawal right only if the product and the packaging are not damaged in any way.

The return procedure is very simple:

• Check that the product is undamaged and complete with everything that was included in the original packaging.
• Please, send us a request by e-mail to ordini@alpedelgarda.it and wait for a confirmation from one of our operators.
• Ship the products to ALPE DEL GARDA soc. coop. agr. – via Provinciale 1 – 25010 TREMOSINE SUL GARDA (BS), using a courier of your choice and attaching the delivery document. All return costs are borne by you and are shipped under your responsibility.

We will reimburse you the full amount of the products returned through the same payment method you used to place the order, as soon as we receive the product and verify its conditions.